If you still cannot locate the package, contact the package sender to initiate a tracking process with UPS. The sender will then inform you about the progress of your shipment.
What happens if UPS says delivered but no package?
If you still cannot locate the package, contact the package sender to initiate a tracking process with UPS. The sender will then inform you about the progress of your shipment.
Will UPS refund the stolen package?
UPS will refund up to $100 for loss or damage at no additional cost. Additional Declared Value may be purchased up to a total value of $50,000 per package. For added peace of mind, consider purchasing parcel insurance to give extra protection to shipments in case things don’t go as planned.
Is Ups responsible for the stolen package?
A: Ronna Branch, a spokeswoman for UPS, said that if one of its drivers releases a package and it is stolen, UPS is responsible for its contents unless the sender asks the company to release the package in any case.
How do I contact UPS about a missing package?
Call Customer Service toll free on 18007425877. Representatives are available 24 hours a day, seven days a week to answer your questions. You can also submit your request via our online contact form.
Why does ups say my package was delivered?
What to do when UPS says your package has been delivered (even if it hasn’t)… However, if the system says your driver has delivered and got a signature, it’s possible that a neighbor or local resident for signed the package.
Can you hold back packages that were delivered in error?
According to the Federal Trade Commission (FTC), you have the legal right to keep it as a free gift. Sellers are also not allowed to demand payment for items they didn’t order, and the FTC says consumers aren’t even required to notify the seller of wrongly shipped goods.
How much does ups pay for lost packages?
UPS is liable, at no additional cost, for loss or damage up to USD 100.00 for each domestic package, international shipment, or pallet of a UPS Worldwide Express Freight shipment when there is no declared value.
Will the USPS refund me for the lost package?
If your USPS lost package was insured, you should be able to get a refund directly from USPS. If your USPS package was stolen, you should be able to contact the seller for a replacement or refund.
What should I do if someone stole my UPS package?
If your package arrived by another carrier, contact the package sender to initiate a tracking process with UPS or FedEx. The sender will then contact you about the progress of your shipment. Contact your local police station to inform them of the theft.
Who is liable for packet loss?
Unless you see evidence otherwise, the seller or carrier is generally responsible. If a package is marked as delivered and you haven’t seen it, the seller is responsible. The exception is when a package is actually lost before it’s marked as delivered.
How fast can a UPS package arrive?
What time does UPS deliver? Aside from time-definite air deliveries, shipments are generally delivered anytime between 9am and 7pm. (and sometimes later) for residential addresses and close of business for business addresses. UPS cannot set a specific delivery time within this window.