You will pay the return postage if you are returning the item because you have changed your mind and the seller’s return policy states that buyers are responsible for return postage.
Who bears eBay’s return costs?
Seller pays return postage if they offer a free return policy or if the item is damaged, defective, or not as listed.
Are returns free on eBay?
FREE RETURNS means that the seller must accept returns for any reason and the return postage is paid by the seller. Free returns on eBay also mean that the seller can deduct up to 50% of the item value if the item is returned damaged, worn or not in the condition it was delivered to.
Do shipping costs have to be refunded on eBay?
If you offered free shipping, you must refund the buyer the full amount of the item, including the original shipping cost. You cannot deduct the original shipping cost from the refund amount. … Full Refund: You refund the buyer in full and they keep the item.
Do I have to bear the return costs?
A return label is a prepaid, preaddressed shipping label that customers can use to return purchased goods to the seller. … When using return labels, customers do not need to add postage as the seller of the product has already specified the shipping cost on the shipping label.